Booking & Confirmation

To secure your event, we require a $250 deposit. This confirms your date and ensures everything is set for your special day. The remaining balance is due as follows: 50% three weeks prior to the event, and the final payment upon completion. If you prefer to pay via bank transfer, please ensure the full amount is cleared by the event day. We also accept card or cash payments on the day.

Cancellations

We understand that plans can change. If you need to cancel, cancellations made before the three-week deadline will be eligible for a 50% refund of your deposit. However, cancellations within three weeks of the event are non-refundable.

Dietary Requirements & Menu

Please finalise your menu selections 14 days prior to your event. We happily cater to dietary needs with advanced notice, but last-minute changes may not be possible. While we take precautions for dietary requests, we cannot guarantee allergy-free meals.

Setup Requirements

For events of less than 50 people, we’ll need a 2m x 1.5m space for cooking, along with water access. For larger events, a 3x3m space is required. Please also provide a parking space for unloading. We’ll work with you to make sure everything goes smoothly.

Payment Terms

We offer flexible payment options—bank transfer, cash, or card—just make sure all payments are completed by the event day. If you choose bank transfer, please ensure it is processed and cleared before the event.

Additional Staff and Travel

If your event requires extra staff, additional labour fees will apply. For events over an hour away, a travel surcharge may apply and will be discussed during booking.

Our Commitment

We’re here to ensure your paella experience is as seamless and enjoyable as possible. If you have any questions or requests, we’re always happy to help!